Clear terms. Better journeys.

1. Booking Policy

1. Booking Confirmation: A booking is considered confirmed only after the required advance payment has been received and confirmation has been provided by Agra JMD Tour and Travels.
2. Booking Details: Customers must provide accurate travel dates, passenger details, pickup and drop-off locations, contact information, and any special requirements.
3. Availability: All bookings are subject to vehicle, hotel, guide, and service availability at the time of confirmation.
4. Itinerary Changes: Any changes requested by the customer after confirmation are subject to availability and may result in additional charges.
5. Customer Responsibility: Customers are responsible for arriving at the agreed pickup location on time and carrying all required travel documents and identification.
6. Service Delays: Traffic, weather, road closures, government restrictions, vehicle issues, or other circumstances beyond our reasonable control may affect the itinerary. We will make reasonable efforts to inform customers and arrange suitable alternatives where possible.
7. Additional Expenses: Expenses not specifically included in the confirmed package, such as entry tickets, meals, parking, tolls, guide fees, accommodation, or personal expenses, will be payable by the customer unless otherwise agreed in writing.
8. Written Confirmation: The final itinerary, package inclusions, total price, payment schedule, and applicable cancellation terms should be confirmed in writing before the booking is finalized.

2. Advance Payment Policy

• Advance Payment: Customers must pay 25% of the total booking amount at the time of booking.
• Balance Payment: The remaining 75% must be paid before the tour begins or at the start of the tour, as agreed in the written booking confirmation.
• Special Arrangements: Hotel bookings, peak-season tours, customized itineraries, or third-party reservations may require a higher advance payment or full prepayment. Any different payment terms will be communicated to the customer before confirmation.
• Payment Methods: Payments may be made through UPI, bank transfer, cash, or another payment method accepted by Agra JMD Tour and Travels.
• Payment Proof: Customers should retain their payment receipt or transaction reference for verification.
• Failure to Pay: If the required payment is not received by the agreed deadline, the booking may be placed on hold or cancelled after reasonable notice, subject to any disclosed third-party charges and applicable law.
• Price Changes: Any change in the package price must be communicated to the customer and agreed upon before additional charges are applied.

3. Cancellation and Refund Policy

• Cancellation by Customer: Customers must communicate cancellation requests in writing through the contact details provided by Agra JMD Tour and Travels.
• Cancellation Charges: Any cancellation charge or refund deduction will be based on the cancellation terms disclosed and accepted at the time of booking, including any non-refundable hotel, transport, ticket, or third-party charges.
• Refund Processing: Approved refunds will generally be processed within 7–14 business days, subject to payment-provider and bank processing times.
• Non-Refundable Services: Certain advance reservations, permits, entry tickets, hotel bookings, or special arrangements may be non-refundable where the relevant provider’s terms apply and those terms were disclosed before payment.
• Cancellation by the Company: If Agra JMD Tour and Travels cancels a confirmed service and cannot provide an agreed alternative, the customer will be offered an appropriate refund for the affected services, subject to applicable law and the agreed booking terms.
• No-Show or Late Arrival: Failure to arrive at the agreed pickup location on time without prior notice may result in loss of the affected service or additional charges, where disclosed in advance and permitted by law.
• Exceptional Circumstances: In cases of natural disasters, government restrictions, severe weather, or other extraordinary events, we will make reasonable efforts to reschedule the booking or offer an appropriate refund or credit, taking into account recoverable third-party costs and applicable law.

4. Travel Safety and Customer Conduct

• Customers must follow applicable laws, safety instructions, and reasonable directions from drivers, guides, and service providers. Any additional costs arising from damage, prohibited conduct, or special requests may be charged where appropriate and legally permitted.

5. Limitation of Responsibility

• Agra JMD Tour and Travels will make reasonable efforts to deliver the services described in the confirmed itinerary. We are not responsible for disruptions caused by circumstances beyond our reasonable control or by independent third-party providers, except to the extent required by applicable law. Nothing in this policy excludes any consumer rights or legal responsibilities that cannot lawfully be excluded.

6. Contact Information

• For booking inquiries, payment confirmation, privacy-related requests, cancellations or refunds, please contact:

Business Name: Agra JMD Tour and Travels
Phone / WhatsApp: +91 99272 27507
Alternate Phone: +91 79067 64477
Email: agrajmdtourandtravels@gmail.com
Business Address: LG-4, Krishna Plaza, Dushyant Nagar, Bodla-Paschimpuri Road, Near S.R. Hotel Bodla, Agra, Uttar Pradesh, India
Website: https://www.agrajmdtourandtravels.com/

7. Customer Acceptance

• By making a booking and paying the required advance, the customer acknowledges that they have been provided with and agree to the applicable booking terms, payment schedule, cancellation conditions, and privacy policy.